ONE Order is an IATA industry initiative that simplifies airline order management by replacing multiple legacy records, such as Passenger Name Records (PNRs), electronic tickets (e-tickets), and Electronic Miscellaneous Documents (EMDs), with a single, unified order record. This approach enables airlines to manage a customer's journey, purchased products, and related services through one consolidated record rather than multiple disconnected systems.
ONE Order reduces operational complexity by consolidating customer information into a single record, minimizing manual reconciliation across legacy systems, and simplifying order servicing throughout the travel lifecycle. It also improves operational efficiency during schedule changes, disruptions, and post-booking servicing while supporting more seamless collaboration between airline partner.
ONE Order is a key component of IATA's modern airline retailing vision, complementing initiatives such as New Distribution Capability (NDC) and Offer & Order Management. By establishing a unified order model, it helps airlines modernize distribution, simplify servicing, and deliver a more consistent customer experience across the entire travel journey.
