An Order Management System (OMS) is a software platform that creates, manages, and services customer orders throughout the entire travel lifecycle. It maintains a unified order record containing flights, ancillary products, payments, and related services, providing airlines with a single source of truth for managing customer purchases from booking through fulfillment, servicing, and settlement.
- Unified Order Management - Maintains a single order record that combines flights, ancillary products, payments, and partner services, eliminating the need to manage multiple disconnected records.
- Order Servicing - Supports post-booking activities such as itinerary changes, cancellations, refunds, re-accommodation, and disruption management while maintaining a consistent customer order.
- Financial Settlement - Facilitates payment processing, revenue accounting, invoicing, and settlement across both direct and indirect distribution channels.
